About us


The independent 1818 directory assistance service offers superlative and excellent quality, which means a fast, friendly and professional service. Try 1818 for yourself.

The Swiss Directory Assistance Service

1818 Auskunft AG has already been operating successfully in Switzerland for several years. 1818 Auskunft AG has set itself the goal of becoming Switzerland’s Number 1 information service.

What Does it Cost to call 1818?

Access fee CHF 1.99, CHF 1.99 per minute (or part thereof). At the end of a voice call, we send a free SMS with the requested information to mobile phones.

International experience

1818 Auskunft AG is part of the kgb Group, the leading provider as well as the largest independent directory assistance service in the world. 1818 can benefit both from this know-how and from experience of other deregulated markets.

4 Languages

Our friendly employees can help you in 4 different languages: German, French, Italian and English.

Enquiry by SMS

The 1818 Text Service closed on December 1st 2021.
Please call 1818 instead for all your national and international directory enquiries 24 hours a day!
Our agents will be happy to help and mobile callers will receive a free text containing the number requested.

Up to date

1818 always provides up-to-the-minute address data.

24 hours and fast

Our agents will provide the requested information within the shortest time. Their professionalism guarantees a perfect service 24 hours a day, all year round.

Easy to remember

You only need to remember one phone number, whether you need a number in Switzerland or abroad: 1818.


Thanks to 1818, customers in Switzerland have a real choice.